Job Description

Designation:

Deputy Manager - CS/Pricing

Function:

Customer Service / Pricing

Line of Business (LOBs):

SFE / SFI / AFE / AFI

Product:

Ocean & Air (Export and Import)

Reporting to:

Senior Manager

Location:

Vashi, Navi Mumbai

Key Responsibilities

Pricing / Procurement

Build and maintain strong relationships with carriers, vendors, consolidators, NVOCCs, and other key partners. Coordinate shipments efficiently across vendors including main line operators, NVOCCs, IATA agents, transporters, CFS operators, customers, and overseas agents. Conduct freight negotiations for standard, project, and special containers as well as with IATA agents. Monitor and update the RFQ (Request for Quotation) tracking sheet on a weekly basis. Ensure timely submission of rates/quotations to customers, enabling faster feedback and early negotiations with shipping lines and vendors. Assist clients in selecting suitable equipment and calculating container requirements based on packing lists, while providing relevant rate details. Proactively explore opportunities to maximize profitability across transactions. Compare rates across shipping lines and transporters, negotiating the best possible pricing to secure higher margins. Revisit accepted rates to negotiate further cost reductions and improve profitability. Work towards reducing overhead costs such as ocean freight and land-side expenses. Improve conversion ratio by securing competitive rates aligned with customer indications.

Customer Service

Provide daily shipment status updates (DSR) to customers. Ensure timely and accurate updates to customers and overseas partners, guiding the team to maintain high customer satisfaction. Manage key corporate accounts, local sales shipments, and agent-nominated shipments. Build and foster strong client and vendor relationships to ensure smooth operations. Ensure timely invoicing to customers and overseas partners within agreed credit terms. Maintain proactive engagement with clients and prospects. Provide timely updates to internal offices, overseas partners, and branches. Offer guidance and support to colleagues and subordinates, ensuring efficient execution of tasks and cost optimization. Apply proactive and forecasting techniques to keep customers informed. Resolve open issues effectively and escalate proactively when needed. Communicate effectively across organizational levels.

IT Systems (CargoWise)

Ensure accurate job updates in CargoWise. Maintain and update cost sheets for all jobs. Share "Operations Remarks" with accounts team for smooth job closures. Generate and present MIS reports to management as required.
Job Types: Full-time, Permanent

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person