Job Description

Responsibilities

Respond to customer inquiries through various channels, including phone, email, and chat, ensuring prompt and accurate information delivery Assist in processing customer orders and managing service requests, maintaining a high level of accuracy Document customer interactions and feedback in our CRM system to improve service quality Collaborate with senior team members to resolve complex issues and escalate concerns as necessary Participate in training sessions to enhance product knowledge and customer service skills Support the development of customer service resources and training materials
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Location:

Calicut, Kerala (Preferred)
Work Location: In person