Job Description

Skill required:

Retirement Solutions - Customer Service

Designation:

Customer Service Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

o 4+ years of experience in US Retirement Services domain - Defined Contributions - Managing participant level services o Accredited QC/ auditor for Money In or Money Out or Institutional Contributions processes such as o Pay Out - Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff, child support, o Pay In - Internal fund transfer, External fund transfer, Exception Processing, Minimum Dist Option, RMD, Retirement Benefits & Transfer Payout Annuity o Institutional contributions - Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox management o Hands on with developing process documentation, COPIS, capturing exceptions, process flow, process maps o Processing monetary and non-monetary transactions for assigned clientstransactions. Ensuring accuracy on transactions processed o Strict adherence to non-disclosure of client information by preserving client confidentiality. o Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. o Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. o Taking active participation in process improvements and automation. o Ensure Quality Control standards that have been set are adhered to. o Excellent organizational skills with ability identify and prioritize high value transactions. o Completing assigned responsibilities and projects within timelines apart from managing daily BAU. o Support creation procedure documents

What are we looking for?

NA NA

Roles and Responsibilities:

oo Any Bachelors' degree o Experience in the US retirement industry mandatory o Open to working in core Night shifts based on business requirements o Good verbal & written communication skills o Good typing skill and attention to detail. o Good time management skills o Ability work independently




Any Graduation