across India to streamline customer communication, manage calls, track interactions, and enhance customer experience through our innovative cloud telephony solutions. Our mission is to build the best communication infrastructure for small and medium-sized enterprises.
About the Role
We're looking for a motivated and customer-focused
Customer Support Executive
to join our dynamic team. This role offers
hands-on experience
in handling customer queries, managing support tickets, and gaining exposure to the inner workings of a fast-growing SaaS company.
Key Responsibilities
Respond to customer queries promptly via
calls, emails, and support tickets
.
Assist in resolving common issues related to
panel access, call reports, and login problems
.
Maintain accurate customer records and update ticket statuses using
Zoho Desk
.
Collaborate with the support team to
escalate complex issues
to the relevant departments.
Contribute to creating and maintaining
FAQs and troubleshooting documentation
.
Requirements
Good communication skills
in English (spoken and written).
Basic computer proficiency
and a willingness to learn support tools and CRM systems.
Strong interest in
SaaS, tech support, or customer-facing roles
.
Availability for
full-time work
(Monday to Saturday, rotational shifts).
What You'll Gain
Practical exposure
to customer success and support operations in a leading SaaS environment.
Opportunity to work closely with
experienced professionals
and learn industry best practices.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund
Schedule:
Day shift
Rotational shift
Supplemental Pay:
Performance bonus
Application Question(s):
How much exp you have in Customer Support ?
How would you rate your English Comm Skills?
Your Current Fixed CTC?
Work Location: In person
Speak with the employer
+91 9267989047
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