Job Description

Customer Service Agent Job Responsibilities and Duties:
Answer incoming calls, respond to emails and chats Explain company's features, products, and services Make billing adjustments in accordance with company policies Assist customers with service or feature modifications on account Respond to any disruption of service issues Open trouble ticket depending on the nature of the service issue Analyse, isolate and diagnose customer service trouble Route ticket to appropriate department for resolution Provide existing trouble ticket status to customers Coordinate customer premise visit with on-ground team Escalate customer complaints in accordance with company polices




Customer Service Agent Qualifications and Skills
Bachelor's degree Proficient in relevant computer applications and systems 1-8 years of experience in a call centre environment

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

387032

Desired Skills

Customer Service
Desired Candidate Profile

Qualifications

: BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE