Job Description

Grade-BPOZ/1/2 Skill- Australian Voice Location- Pune Dear Partner, PFBthe drive plan for Australian voice by share profiles by 21 march 2023 and 24 March 2023 by 2.00pm Pleaseshare profiles accordingly. Requestyou to source candidates for Mumbai and Pune Location Grade Skill Location FF Profile Needed BPO Z/1/2 Australian Voice Pune/Mumbai 15-20 10-15 for each location PFB the details and JD for Australian Voice, Kindly note somepointers to be followed so we have successful closures together. Kindly share profiles with good communication as the VNA Round will be first. Kindly do not commit salaries above the Grade given. Share profiles in the time slots and ask candidates to be available so the interviewes can be closed and NO ANSWER Cases can be reduced. Check if canddiates are ok with Australian Shifts. PFB, the JD detailed JDmentioned for your reference, JD- Qualification - Graduate or under Graduate Degree in a relevant customer service field (preferred domain by Telecom/technical/Business and Financial Services) Or, Completed tertiary education in a relevant field from a recognized institution Language Proficiency - The agent must have excellent English-speaking skills with neutral accent, including a high fluency in reading, writing, speaking and the use of the English language. Computer Proficiency - An advanced general Microsoft Windows and computer skills, and accurate data entry abilities. Roles &Responsibility: Excellent communication skills - written & oral Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes. Responsible for the end to end activation or assurance of a Service Responsible for the completion of all work tasks within scope of function and queues and any remediation\'s required to ensure the outcome is achieved. Identifies the problem by understanding its nature and its component parts and the relation between them. Ensure compliance adherence and timely completion of milestone Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines Seek support and guidance if required

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