Job Opening: Blended Process (Chat & Voice Support)
Location:
Gurgaon Sec 18
Joining Date:
10th July 2025
Process Type:
Blended (Voice + Chat)
Job Type:
Full-time
(Work From Office)
6 Days Working (1 Weekly Off)
Shift Details:
Female Candidates:
Day Shift
Male Candidates:
Rotational Shifts
Note:
No Cab Facility Provided
Salary:
Up to ?35,000 CTC
(for candidates with experience in both Chat & Voice processes)*
Eligibility:
Education:
Any Graduate / Undergraduate
Experience:
Must have prior experience in a
Chat and Voice (Blended)
process
Skills Required:
Excellent verbal and written communication skills
Typing speed: Minimum 30 WPM with good accuracy
Multitasking ability (handling calls and chats simultaneously)
Basic computer and CRM knowledge
Strong customer service orientation
Roles and Responsibilities:
Handle customer queries via both chat and voice calls (inbound/outbound)
Provide accurate, timely, and effective resolutions to customer issues
Maintain professionalism and empathy during all customer interactions
Record all customer interactions and transactions in internal systems
Follow up on open issues and ensure timely closure
Meet daily productivity, quality, and customer satisfaction targets
Escalate unresolved or complex issues to the appropriate department
Interview Mode:
Face-to-Face Interviews Only
(NO VIRTUAL)
If you have excellent communication skills and prior experience in both chat and voice customer support, apply now!
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?35,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Rotational shift
Application Question(s):
Are you available for f2f interview?
Language:
English (Required)
Work Location: In person
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