Customer Service Advisors (chat + Voice Process)

Year    HR, IN, India

Job Description

Job Opening: Blended Process (Chat & Voice Support)


Location:

Gurgaon Sec 18

Joining Date:

10th July 2025

Process Type:

Blended (Voice + Chat)

Job Type:

Full-time

(Work From Office)

6 Days Working (1 Weekly Off)
Shift Details:

Female Candidates:

Day Shift

Male Candidates:

Rotational Shifts

Note:

No Cab Facility Provided


Salary:

Up to ?35,000 CTC

(for candidates with experience in both Chat & Voice processes)*

Eligibility:

Education:

Any Graduate / Undergraduate

Experience:

Must have prior experience in a

Chat and Voice (Blended)

process

Skills Required:

Excellent verbal and written communication skills Typing speed: Minimum 30 WPM with good accuracy Multitasking ability (handling calls and chats simultaneously) Basic computer and CRM knowledge Strong customer service orientation
Roles and Responsibilities:

Handle customer queries via both chat and voice calls (inbound/outbound) Provide accurate, timely, and effective resolutions to customer issues Maintain professionalism and empathy during all customer interactions Record all customer interactions and transactions in internal systems Follow up on open issues and ensure timely closure Meet daily productivity, quality, and customer satisfaction targets Escalate unresolved or complex issues to the appropriate department
Interview Mode:

Face-to-Face Interviews Only

(NO VIRTUAL)

If you have excellent communication skills and prior experience in both chat and voice customer support, apply now!



Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Rotational shift
Application Question(s):

Are you available for f2f interview?
Language:

English (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD3835058
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    HR, IN, India
  • Education
    Not mentioned
  • Experience
    Year