Job Description

Job Advertisement: Customer Service Advisor

Position: Customer Service Advisor

Employment Type: Full Time

About Us

Drinks Partner/ Bargainia is a growing organisation that provides good quality products and is committed to delivering exceptional experiences to our customers. We pride ourselves on our professionalism, teamwork, and customer-first approach. We're now looking for a friendly, motivated Customer Service Advisor to join our team.

Role Overview

As a Customer Service Advisor, you will be the first point of contact for customers, providing support via phone, email, and live chat. You'll help resolve queries, provide product/service/order information across several different platforms and channels, and ensure each customer has an overall good experience.

Key Responsibilities

Handle incoming customer enquiries in a professional and timely manner

Provide accurate information and assistance while resolving any customer issues/ queries

Pro active approach to provide excellent customer service

Raising spotted issues to avoid further complications

Deliver excellent customer service at every touchpoint

Ensuring all customers are kept informed and up to date with any order updates

Raising delivery enquiries with the allocated courier

Daily reporting on Manufacturing Faults, Issues with couriers, claims and etc

What We're Looking For

Excellent communication and listening skills

Fluent English-speaking skills

Excellent phone mannerism is essential

Good Grammar and spelling skills

Preferable experience in UK market and understanding of Consumer Rights Act 2015 UK

A positive, customer-focused attitude

Strong problem-solving abilities

Ability to multitask and work under pressure

Prior Customer Service experience 3+ year required

Previous experience in e-commerce is essential

Familiarity with Amazon, eBay and Shopify is an advantage

6287065982

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?80,000.00 per month

Benefits:

Commuter assistance Food provided Paid sick time Provident Fund
Work Location: In person