Job Description

VOC Automotive India Pvt. Ltd. is seeking a dedicated and customer-focused

Customer Service Advisor

to join our team. The ideal candidate will be responsible for handling customer inquiries, coordinating service appointments, and ensuring a high level of customer satisfaction throughout the service process.

Key Responsibilities:

Greet and assist customers in person, via phone, or email. Schedule and manage service appointments efficiently. Provide accurate information about services, pricing, and timelines. Liaise between customers and the service department to ensure timely updates. Handle customer complaints and resolve issues promptly and professionally. Maintain service records and customer feedback for continuous improvement.

Qualifications:

Bachelor's degree or equivalent. Prior experience in automotive customer service is preferred. Excellent communication and interpersonal skills. Proficient in MS Office and basic CRM tools. Ability to multitask and remain calm under pressure.
Job Types: Full-time, Fresher

Pay: ₹15,500.00 - ₹35,500.00 per month

Benefits:

Cell phone reimbursement Life insurance
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred) Tamil (Preferred)
Work Location: In person

Speak with the employer

+91 9606471606