Job Description

Role Overview:

We are seeking a

Customer Support Executive

who can deliver a seamless experience across voice and non-voice channels. This role involves managing inbound and outbound communication, resolving queries, handling bookings, and supporting internal coordination. Ideal for someone who is proactive, detail-oriented, and customer-obsessed.

Customer Support Responsibilities:

Handle inbound and outbound calls to assist customers with queries and service requests. Respond to WhatsApp, chat, and email inquiries professionally and promptly. Provide appointment scheduling and booking support. Ensure high customer satisfaction by resolving issues effectively. Escalate unresolved queries to relevant internal teams when needed.

Administrative Support Responsibilities:

Update and maintain customer records in CRM/database systems. Manage emails and coordinate follow-ups with customers and internal stakeholders. Assist customers using Google Maps or similar tools for location-based queries. Support general office tasks including documentation and coordination.

Requirements:

Minimum

1 year of experience

in customer service, call center, or a related role.

Fluent spoken and written English

with

no MTI (Mother Tongue Influence)

. Strong problem-solving and conflict-resolution abilities. Comfortable with tools like CRM software, Google Sheets, email platforms, etc. Ability to multitask and work efficiently in a fast-paced office environment. Strong attention to detail and a customer-first mindset. Open to working from

Mohali office

and in

UK/US rotational shifts

.

Preferred Qualifications:

Experience supporting

international customers

(especially UK/US clients). Familiarity with tools like

WhatsApp Business, online booking systems, ticketing platforms

. Background in

medical services, hospitality

, or other customer-facing roles.
Job Type: Full-time

Pay: Up to ?360,000.00 per year

Schedule:

Rotational shift
Language:

English (Required)
Location:

Mohali, Punjab (Required)
Work Location: In person