Job Description

Profile required:

Fluent in English with excellent verbal and written communication skills in a professional manner at all times.

Active listening, demonstrating empathy and interpersonal skills

Highly efficient and punctual individual willing to learn, improve and adapt

Strong problem-solving ability

IT literate using Microsoft Office and numerate! A quick study with regards to new software.

Follow company and customer guidelines and regulatory procedures

Able to use own initiative and work as part of a global team - this point is very important as customers and colleagues will rely on you getting things done on a timely manner with clear and direct communication

Capable of prioritising and cope working under pressure

Job Responsibilities:

Excellent Customer Service Techniques:

Responding to queries from patients via telephone and Microsoft Outlook.

Patient Prescriptions:

Daily task of marking orders where prescriptions have been received.

Efficient Order Fulfilment

: Proactive approach ensuring patient orders are handled efficiently.

v

Complaint Reporting:

Escalate and report to UK team with any complaints from patients or customers

v

Accuracy:

Providing accurate information regarding products and services.

v

Data Analysis:

Proficient using Excel (intermediate to advanced level required) - creating and maintaining spreadsheets for varying tasks as well as finding and amending relevant information on already existing spreadsheets.

v

Team Support & Interaction:

Work closely with UK & India teams with daily and ad hoc tasks, maintaining high quality work.

v

Bespoke systems

- various bespoke systems utilised daily. Full training will be provided

v

Administration

- assisting colleagues with ordering various supplies for the business on a timely manner to ensure that certain parts of the business are not unnecessarily delayed.

Job Type: Full-time

Pay: ₹10,230.43 - ₹31,247.93 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Fixed shift UK shift
Ability to commute/relocate:

Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Language:

English (Preferred)
Work Location: In person