Job Description

Customer Service Agent (Chat/Email Process)

START DATE: 25/09/2025 (APPROXIMATELY)

YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE WITH A MINIMUM 15INCH SCREEN. THE ROLE IS 5 DAYS PER WEEK (36-50 hours). Weekend work may/will be required.

You must complete the assessments to be considered for this role.

Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.

Excevo offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.

This is a contractor role so your responsible for your own local taxes, we will pay you via bank transfer monthly on or before the 5th of the following month for the previous calendar months earnings.

Key Responsibilities:

Handling customer queries on Web Chat, E-mails and Social Media as per company procedure Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Qualifications

Passionate about customer care Good typing skill Fluent in written and spoken English Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Positive attitude Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Job Location: Remote

(Anywhere in India)

Job Type: Full-time

Pay: ₹266.40 per hour

Application Question(s):

Do you have a Laptop/PC (MINIMUM 15.6INCH SCREEN) with Internet Access? Are you currently employed? Can you respond to at least 12 tickets per hour?
Education:

Bachelor's (Required)
Experience:

Customer service: 4 years (Required) Freshdesk or Gorgias or Shopify: 2 years (Required)
Language:

* English (Required)