Job Description

Job Summary:

We are looking for a friendly, professional, and customer-focused

Customer Service Adviser

to join our team. The ideal candidate will be the first point of contact for our customers, providing assistance, handling inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Respond to customer queries via phone, email, or in person in a timely and courteous manner. Provide accurate information about products, services, and policies. Handle complaints, troubleshoot problems, and ensure customer satisfaction. Record customer interactions and update databases/CRM systems. Maintain a high level of professionalism and empathy while dealing with customers. Collaborate with internal teams to escalate and resolve complex issues. Follow company guidelines and service standards.

Requirements:

Proven experience in customer service or a similar role. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Basic computer knowledge (MS Office, CRM software preferred). High school diploma or equivalent; higher qualifications a plus.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 8305803245