Job Description

Job Category: Support
:
VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTE
3+ year of experience working for Customer support, handling minimum of 40+ calls per day
Good experience in identifying customer needs and helping customers towards resolution
Experience in working with US customer
Maintain a positive attitude and calmly respond to customer complaints
Handling escalation calls
Proven ability to adapt and work in high stress environments, as per business need
Must be willing to work in US rotational shifts
Candidates must be willing to work from office all 5 days
Team player
Career Level - IC0
Responsibilities:
In this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call and tickets. You will work directly with internal and external customers, which requires strong communication skills. You will be responsible for documenting the investigation and performing basic technical troubleshooting to resolve issues in real time. You will also be responsible for appropriately triaging and escalating issues, which requires a basic understanding of the different application products and solutions. The investigation and basic technical troubleshooting responsibilities include gathering information, using troubleshooting tools, capturing caller's details, leveraging knowledge articles, shadowing end users, and achieving the resolution. The work is semi-routine in nature and requires both independent and collaborative work in a fast-paced environment. You will be responsible for adhering to regulatory policies, procedures, and customer requirements. You will also be responsible for maintaining the SLAs and set metric targets for the month.
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.