Job Description

Job Summary

:

We are seeking a proactive and customer-focused individual to join our cargo services team as a Customer Service & Telecaller. This role involves handling customer inquiries, coordinating cargo shipments, resolving issues, and ensuring customer satisfaction through professional communication over phone, email, and other channels.

Key Responsibilities

:Customer Service & Tellecaller

Respond promptly to customer inquiries regarding cargo bookings, shipment status, rates, and delivery timelines. Provide accurate information and resolve issues efficiently to ensure high customer satisfaction. Coordinate with operations, logistics, and warehouse teams to ensure timely pick-up and delivery. Maintain updated customer records and shipment documentation. Handle complaints professionally and escalate complex issues when necessary. Make outbound calls to existing and potential customers to promote cargo services. Follow up on leads and inquiries to convert them into bookings. Explain services, pricing, and shipment processes clearly. Maintain a call log and update CRM systems regularly. Conduct post-delivery follow-up calls for feedback and future business.

Required Skills

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Excellent verbal and written communication skills in [English/Local Language]. Strong interpersonal skills and a customer-centric attitude. Basic knowledge of cargo/shipping/logistics processes preferred. Proficiency in MS Office and CRM software. Ability to handle pressure and multitask in a fast-paced environment. Previous experience in customer service or telecalling, preferably in the cargo/logistics sector.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Work Location: In person