Customer Serv Ops Associate

Year    HR, IN, India

Job Description

Overview:

The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region.

The primary responsibility areas would comprise the following:


.Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used. Meet the SLAs of TAT and Accuracy Includes working on changed requirement from the customers as per process guidelines/steps Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities Address any queries from the customers and work internally with in Keysight to resolve these queries

Responsibilities:

The candidate is required to support the Quoting/Order Booking process for the SW/HW orders for end customers of the organization supporting ASO region.

The primary responsibility areas would comprise the following:


.Create Sales Quotes as per customer requirement for Keysight Products/ solutions, using Quoting tools/systems such as SalesForce, Oracle etc. Includes item configuration in the tool used. Meet the SLAs of TAT and Accuracy Includes working on changed requirement from the customers as per process guidelines/steps Check the Discounts and Quotation Policy and ensure the criteria are met, while issuing the quotes Work with various internal teams including Sales Org, Approvals, Item Set up, Software team etc. to support the quoting activities Address any queries from the customers and work internally with in Keysight to resolve these queries

Qualifications:

Minimum Skills Required





Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc. Excellent verbal/written Communication Skills. Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management) Know how of Order Life Cycle. Good Analytical Skills to understand customers' requirements and translate into Order Requirements Typing Speed of 35-40 WPM


Desirable Skills:





Experience on driving any Cross functional process projects.
Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma)

Ability to understand business direction and map these into requirements and solutions.

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Job Detail

  • Job Id
    JD4451110
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    HR, IN, India
  • Education
    Not mentioned
  • Experience
    Year