Job Description

- Inbound Customer Service (IndusInd Bank)

Role Summary:

The role involves handling inbound customer interactions, resolving queries, addressing requests and complaints, and ensuring high levels of customer satisfaction while adhering to compliance and quality standards.

Key Responsibilities:

Handle

inbound calls

and assist customers with their queries, service requests, and complaints in a timely and professional manner. Log customer requests and complaints accurately in the

CRM system

and ensure proper follow-up. Identify potential customer needs,

generate leads

, and educate customers about new banking products, features, and benefits. Ensure strict adherence to all

compliance guidelines

, banking norms, and data security protocols. Identify common customer issues or process gaps, and

highlight problem indicators

with suggestions for improvement. Meet and maintain monthly performance parameters, including

Quality, Efficiency, Accuracy

, and call-related KPIs. Maintain updated knowledge of all

banking products, services, processes, and systems

used in customer service. Work towards achieving assigned

sales and cross-sell targets

through effective customer engagement.

Skills & Competencies Required:

Excellent

verbal communication

and interpersonal skills. Strong ability to comprehend, capture, and interpret customer information accurately. High customer service orientation with patience and problem-solving ability. Basic understanding of

banking operations / credit cards

preferred. Ability to handle pressure, multitask, and work in a fast-paced environment.
If you are interested kindly contact this number
VINOTH HR
8300133988

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person