Job Description

Job Summary:

As a Customer Engagement Specialist at our comprehensive pet care facility, you will be the welcoming face of our business, responsible for creating positive first impressions and building lasting relationships with pet owners. You'll handle client interactions, appointment scheduling, and ensure a smooth customer experience across our various services including clinic visits, grooming appointments, boarding reservations, and retail purchases.

Key Responsibilities:

Warmly greet clients and their pets upon arrival, creating a friendly and welcoming atmosphere Schedule appointments for veterinary services, grooming, day care, and boarding Answer phone calls and respond to email inquiries promptly and professionally Process payments and handle basic accounting tasks Maintain detailed client and pet records in our database system Explain services, prices, and policies to clients Follow up with clients about their pet's health and satisfaction with our services Assist with retail sales in our pet store section Coordinate with veterinary staff, groomers, and boarding attendants to ensure seamless service delivery Manage basic social media engagement and respond to online reManaging appointments and scheduling.

Required Qualifications:

High school diploma or equivalent Excellent communication and interpersonal skills Basic computer proficiency (email, calendar management, data entry) Genuine love for animals and comfort around different pet species Customer service orientation with a positive attitude Ability to remain calm in busy environments and with anxious pets/owners Basic math skills for handling payments and transactions

Preferred Qualifications:

Previous customer service experience Experience in a veterinary, pet retail, or animal care setting Knowledge of basic pet care and animal behavior Familiarity with veterinary or appointment scheduling software Experience with social media platforms for business
Job Type: Full-time

Pay: ?8,000.00 - ?10,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off
Compensation Package:

Commission pay Performance bonus Yearly bonus
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 8590433937
Expected Start Date: 14/06/2025