Wheat Bakes is a premium bakery brand offering healthy and delicious baked products. As part of our expansion, we are enhancing our customer engagement and online operations. We are looking for a dynamic
Customer Sales Executive
to handle customer interactions, online orders, and coordinate between our stores and delivery platforms.
Key Responsibilities:
Handle customer queries, orders, and feedback received via WhatsApp, Instagram, ONDC, and phone calls.
Manage order confirmations, follow-ups, and delivery coordination with store teams.
Record and maintain daily sales reports, order tracking, and payment settlements.
Maintain and update customer database (repeat orders, birthdays, offers, etc.).
Support marketing and promotions by sending offers and announcements to customer lists.
Coordinate with delivery partners for custom deliveries and ensure smooth operations.
Resolve customer issues or complaints promptly with empathy and professionalism.
Prepare daily/weekly sales summaries for management review.
Assist in inventory or stock coordination between outlets when required.
Skills & Requirements:
Good communication skills in
English and Tamil
.
Customer-focused, polite, and confident in handling messages and calls.
Proficiency in
MS Excel / Google Sheets / WhatsApp Business
.
Basic knowledge of
POS systems, dashboards
, or willingness to learn.
Organized, proactive, and reliable.
Minimum
1 year experience
in customer service, inside sales, or office coordination preferred.
Job Type:
Full-time
Job Type: Full-time
Pay: ₹14,000.00 - ₹17,000.00 per month
Benefits:
Flexible schedule
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.