Job Description

Job Title:

Customer Sales and Support Associate

Experience Required:

Minimum 2 years

Industry:

IT / SaaS (Software-as-a-Service)

Employment Type:

Full-time

Job Overview:

We are seeking a motivated and customer-focused

Customer Sales and Support Associate

to join our dynamic team in the SaaS industry. The ideal candidate will have at least 2 years of experience in a similar role, with a strong understanding of the software/IT ecosystem. This role requires a balance of sales acumen and customer service excellence to support existing clients, identify upselling opportunities, and ensure customer satisfaction.

Key Responsibilities:

Serve as the primary point of contact for customer inquiries, issues, and support requests. Provide product knowledge, training, and onboarding support to new and existing customers. Identify upselling and cross-selling opportunities within existing accounts. Collaborate with the sales and product teams to understand client needs and deliver appropriate solutions. Maintain a high level of product knowledge to assist customers effectively and resolve technical issues or route them to appropriate teams. Document customer interactions and feedback in CRM tools. Assist with billing, renewals, account changes, and license management. Monitor customer satisfaction and proactively address potential issues. Help maintain and improve customer support processes and documentation (FAQs, help center, etc.). Contribute to customer retention strategies and initiatives.

Requirements:

Bachelor's degree in Business, IT, Communications, or related field.

Minimum 2 years of experience in a customer support or sales role

, preferably in a

SaaS or IT environment

. Strong verbal and written communication skills. Experience with CRM and support software. Ability to handle multiple priorities in a fast-paced environment. Proactive approach to problem-solving with a customer-first mindset. Understanding of SaaS products, subscription models, and cloud-based services.

Preferred Qualifications:

Experience supporting B2B SaaS products. Familiarity with technical documentation or knowledge bases. Prior experience in upselling or customer success roles.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus
Language:

English (Required) Hindi (Preferred)
Work Location: In person

Expected Start Date: 15/06/2025