Job Description

Job description:

Key Responsibilities

Handle inbound and outbound customer calls/emails/chats professionally Resolve customer queries, complaints, and service requests efficiently Maintain accurate records of customer interactions in CRM systems Provide product/service information and support to customers Ensure high levels of customer satisfaction and service quality Escalate complex issues to the concerned teams when required Follow company policies, processes, and quality standards

Required Skills

Technical / Functional:

Basic computer knowledge and CRM handling Familiarity with MS Office tools

Communication:

Good verbal and written communication skills Ability to interact with customers professionally

Soft Skills:

Strong problem-solving skills Customer-focused attitude Ability to work in a team and under pressure
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Life insurance Provident Fund
Work Location: In person