who will act as the first point of contact for our customers. The role involves handling customer queries, resolving issues, providing information about products or services, and ensuring customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities
Handle inbound and outbound calls, emails, and chats from customers.
Resolve customer queries and complaints efficiently and effectively.
Provide accurate information regarding products, services, and company policies.
Maintain records of customer interactions and transactions in the CRM system.
Escalate unresolved issues to the relevant departments for further assistance.
Follow up with customers to ensure their issues are resolved and they are satisfied.
Meet daily, weekly, and monthly targets for call handling, issue resolution, and customer satisfaction.
Maintain a professional and positive attitude while interacting with customers.
Skills & Qualifications
Education:
Minimum 12th pass / Graduate preferred.
Experience:
0-3 years in customer service, telecalling, or similar roles.
Skills Required:
Excellent verbal and written communication skills (English, Hindi, or regional language as required).
Strong listening and problem-solving abilities.
Basic computer knowledge and familiarity with CRM tools.
Ability to handle pressure and manage multiple queries simultaneously.
Customer-oriented attitude and empathy.
Key Competencies
Good interpersonal skills
Patience and active listening
Ability to work in a team
Time management and multitasking
Positive attitude and adaptability
Work Schedule & Benefits
Working Days:
5
Timings:
Night Shift
Salary:
Competitive, based on experience
Benefits:
Incentives, bonuses, paid leaves, and career growth opportunities
Job Type: Full-time
Pay: ₹10,975.40 - ₹25,000.00 per month
Work Location: In person
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