Customer Sales Administration Officer

Year    Pune, Maharashtra, India

Job Description

Customer Sales Administration Officer
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KEY EXPECTED ACHIEVEMENTS
Should be able to work in AUS shift (0330AM to 1230PM)
Commercial Terms and Conditions (CTC) & price management

  • Analyses and challenges feasibility of commercial terms and conditions, based on business requirements
  • Verifies accuracy and consistency of collected data before entering them in the information system
  • Sets up the prices and commercial terms and conditions in the information system
  • Identifies rejections and manages the correction in the information system.
  • Conducts data cleaning to rid the system of old, unused data, duplicate or incorrect data
Request Management
  • Captures customer's requests & claims related to commercial terms and conditions and prices
  • Analyses and provides issue resolution or appropriate answer
  • Contacts, follows up and closes the loop with customer
  • Performs root cause analysis and implements corrective actions to eliminate reoccurrences
  • Shares recurring problems with the relevant internal partner(s) in order to find solutions
Financial transactions traceability
  • Ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements
  • Produces and archives all supporting materials according to the rules in force in the territory covered
Apply and improve work methods
  • Applies legal, fiscal and internal control rules (including embargo's rules).
  • Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction
Internal control:
  • Ensures both operations and projects are compliant with Internal Control requirements
  • Ensures the implementation of internal control requirements for the Sales Administration and Marketing & Sales teams
  • Guarantees that action plans are defined and deployed on time by the Sales Administration & Marketing & Sales teams
Educational Requirements
  • Masters/Bachelor degree in Accounting, Finance or Business Administration
Work Experience
  • Minimum of 2-3 years of experience in OTC/Order Management; preferably Cash application
  • Has exposure to Commercial terms & conditions defining and application.
Competencies
  • Strong analytical & reporting Skills
  • Good Interpersonal and communication skills to effectively work with the team. A team player.
  • Should work under pressure; Self starter
  • Strong communication skills.
  • Proficiency in Microsoft Office applications (primarily Excel)
  • Conflict Management, Problem Solving, Customer Centricity and people handling
Preferred Skills
  • Experience in complex Order Management System (Oracle) & other ERP applications.
  • Skilled in all Microsoft Office applications; specifically for Advanced Microsoft Excel.
Knowledge in Power BI/Automation tools is preferrable

Skills Required

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Job Detail

  • Job Id
    JD5003383
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year