Job Description

We are looking for a proactive

Customer Retention Executive

who can build strong relationships with existing customers, improve customer satisfaction, and reduce churn. This role focuses on understanding customer needs, resolving concerns, and ensuring long-term engagement with our products/services.

Key Responsibilities

Manage and nurture relationships with existing customers Proactively engage customers to improve retention and loyalty Handle customer concerns, escalations, and feedback effectively Conduct follow-ups, renewal calls, and satisfaction checks Identify at-risk customers and implement retention strategies Collaborate with sales, support, and operations teams Maintain accurate customer records and reports Share customer insights to improve services and processes
Eligibility & Skills

Bachelor's degree in Business, Marketing, or a related field 1-3 years of experience in customer retention, customer success, or account management Strong communication and interpersonal skills Customer-centric mindset with problem-solving ability Experience with CRM tools is a plus Ability to handle objections and build long-term trust
Key Performance Indicators (KPIs)

Customer retention rate Customer satisfaction score (CSAT) Churn reduction Renewal and upsell success Response and resolution time
How to Apply

Interested candidates may apply by sending their updated resume to: jobs-tvm@penieltech.com

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Work Location: In person