Job Description

Key Responsibilities:

Manage and improve customer retention rates by engaging with existing subscribers. Proactively connect with customers at risk of disconnection or churn to address issues and offer solutions. Handle escalations related to service dissatisfaction, billing disputes, or technical concerns. Analyze customer usage patterns, complaints, and feedback to identify retention opportunities. Offer personalized plans, discounts, or upgrades to improve customer satisfaction and loyalty. Coordinate with technical support, billing, and sales teams to resolve customer issues quickly. Monitor churn metrics, service cancellations, and initiate win-back campaigns. Maintain records of interactions and follow-ups in CRM systems. Conduct regular follow-up calls/emails to ensure customer satisfaction post-resolution. Develop customer engagement programs such as loyalty benefits, referral bonuses, and retention offers.

Interested candidates can share their resume/CV on

janhvi.p@elxer.com/ +917716777744

Job Type: Full-time

Pay: ?12,000.00 - ?17,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Provident Fund
Application Question(s):

What is your current CTC?
Work Location: In person

Speak with the employer

+91 8253071086