Job Description

APPLY ONLINE, ACROSS INDIA OR mail hr@furniturewalla.com



Furniturewalla FW is one of India's premium leading brands for Luxury Furniture, Accessories, Art & Lighting. The brand is associated with luxe living and caters to a sophisticated and discerning clientele from around the country. Having furnished lakhs of homes in India, Furniturewalla FW commands great customer loyalty, trust & satisfaction. The company fosters a highly creative and learning approach among team members with valuable exposure to product sourcing, international procurement, supply chain management, large format retailing, sales & marketing and client relationship management. Led by Laila & Farhan Furniturewalla, who bring in vast and distinguished family experience in furniture and art and fuse it relevantly with glamour and lifestyle trends, Furniturewalla FW is an exciting brand to work for. If you are looking to further your career in such an atmosphere, especially in the areas of Sales, Merchandizing, Styling and Retailing, do mail your resume to hr@furniturewalla.com. Furniturewalla FW is an omnichannel company retailing from large signature stores in Mumbai and Delhi.

#

CUSTOMER RESPONSE EXECUTIVE - Mumbai

Experience Required: 2 to 3 years.
Position Vacant : 1
Education : Any Graduate#

RESPONSIBILITIES

Monitor and respond to all incoming leads (phone, WhatsApp, web forms, ad platforms, walk-ins logged digitally) during shift. Call each new lead immediately and follow up persistently until a clear outcome is reached (qualified, not interested, no response). Qualify leads using predefined checklist (budget range, timeline, product interest, decision-maker, location). Assign a lead score and pass sales-ready (high-score) leads to the sales team with clear notes and next-action suggestions. * Maintain accurate, real-time records in CRM for every contact attempt, message, and outcome.