Job Description

Job function

Customer Representative

Designation

CUSTOMER REPRESENTATIVE - D135

Level

S3

Employment Type

Probation

Experience level

2 to 6 years

Workplace Type

Onsite

Location

Noida, India - 201305

Must have skills

Excel sheet E-mail handling MS Word

Good to have skills

Advanced Excel : Pivoting and Formulae Languages English Hindi

Qualifications

Graduation in Any Stream (

Except BE /Btech,MCA ,MBA , Any mastre degree ) with 3years of minimum experience

Job role

1

: Customer Representative Officer.

2 Location

: Corporate Noida

3 Position Type

: Full Time(1 open positions)

4 Company Overview:

GEMS are a multiproduct, multilocational, dynamic leader in the energy sector since1999, with a growing presence across India. As part of our commitment to sustainable progress, we have expanded our portfolio from Representing International Companies to manufacturing our own products for the Retail Gasoline Stations / City Gas Distribution. We provide Services for Engineering & Construction of Retail Outlets (Gasoline, CNG, LCNG, LNG, EV charging stations, Retail Networks) etc. and to be a trust worthy partner to our clients for the entire life cycle of the product/solution.

5 Position Overview:

The Customer Representative Officer will be responsible for managing customer calls, will be centre point for both external & internal Customer .

6 Key Responsibilities:

1 Preparing reports and interacting with stakeholders for follow-up for actions related to calls.


2 Preparing report on MIS & Excel.


3 Communication with stake holder & follow ups or support.


4 Managing customer calls (logging, updating, closing),


5 Interacting with stakeholders for follow-up for actions

7 Qualifications and Requirements:

1. Graduate in Any stream (

Except BE /Btech,MCA ,MBA , Any mastre degree )

with 3-5 Years of experience.

8 Salary Range

: Up to 4.5 LPA (Negotiable as per experience).

9 Competency Requirements:

1 Customer Management.


2 Advance Excel and MIS Management.


3 Good team player.


4 Centre point of support for customer .

10 Essential Attributes:

Possesses good subject knowledge


Demonstrates strong negotiation skills.


Proactive self-initiator.


Agile and adaptable in various situations.


Capable of delivering independentl



What We Offer:


Competitive compensation package, including performance-based incentives.


Opportunities for career growth and advancement within a reputable industry leader.


Exposure to cutting-edge technologies and a collaborative work environment.


Comprehensive training and support to excel in the role.


Good Communication skill (Inermediate level)



GEMSL is proud to be an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive workplace for all employees.