Respond to customer inquiries and concerns via phone, email, or chat.
Issue resolution:
Troubleshoot and resolve customer complaints, issues, and problems efficiently.
Product and service information:
Provide accurate and up-to-date information about products, services, and policies.
Order and account management:
Process orders, payments, returns, and exchanges.
Record keeping:
Maintain detailed and accurate records of customer interactions and transactions.
Escalation:
Escalate complex issues to the appropriate department or manager.
Sales and upselling:
Identify opportunities to upsell or cross-sell products and services.
Follow-up:
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Collaboration:
Work with other departments to ensure a consistent and positive customer experience.
Feedback:
Provide feedback to management on customer concerns and trends.
Required skills and qualifications
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Empathy and a customer-oriented attitude.
Technical proficiency with relevant systems.
Ability to multitask and manage time effectively.
Product knowledge and the ability to continuously learn about new offerings.
Typically requires a high school diploma or equivalent.
Prior customer service experience is often preferred.
Job Type: Permanent
Pay: ?18,000.00 - ?25,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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