Job Description

We are looking for a proactive and customer-focused

Customer Representative Executive

with a minimum of 1 year of experience in

technical support

. The ideal candidate should have a strong understanding of troubleshooting technical issues, managing inbound and outbound support calls, and handling support tickets via email or chat.

Responsibilities:

Handle customer queries and technical issues through

calls, emails, and ticketing systems

Troubleshoot and resolve product-related technical issues promptly and professionally Escalate unresolved or complex issues to the appropriate internal teams Maintain detailed and accurate documentation of customer interactions and issue resolutions Ensure high levels of

customer satisfaction

through quality support Follow up with customers to ensure issues are fully resolved

Requirements:

Minimum 1 year of experience.

Excellent communication skills in English & Hindi

. Strong problem-solving and analytical skills. Ability to handle multiple customer interactions efficiently.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?28,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person