Job Summary
About NetApp
WeaEUR(TM)re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we canaEUR(TM)t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because itaEUR(TM)s in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
As a Customer Reliability Engineer, youaEUR(TM)ll manage a portfolio of customer-facing cloud services (SaaS/IaaS) ensuring overall availability, performance and security. YouaEUR(TM)ll work in a highly collaborative environment with NetApp and Google/AWS/Microsoft teams from all over the world (RTP, Reykjavak, Bangalore, Sunnyvale, Redmond, and more). This position includes rotational on-call work as part of a global team due to the critical nature of the services we support.
Job Requirements
Job Requirements
You will be working in a hectic and fast paced organization as an engineer on the Customer Reliability Engineering (CRE) team. This team is responsible for assisting NetApp Cloud Volume Services (CVS) and Astra customers in resolving complex technical issues in production environments.
We are looking for a CRE with an understanding of complex distributed system platforms/cloud technologies and ability to simply articulate it to customers and SREs within a customer organization.
You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers. You want to make our customers successful while strengthening their relationship with NetApp. You can make a huge impact and have real ownership for the work you do.
Essential Responsibilities
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