Job Description

Customer Relationship Officer (CRO)

Location: Pookkattupady, Ernakulam, Kerala

Preferred Residence: Aluva

Gender Preference: Female

Job Summary

Petra Steel Doors is looking for a proactive and customer-focused Customer Relationship

Officer to manage client interactions, support sales activities, and maintain strong

relationships with customers. The ideal candidate will be an excellent communicator with

strong language skills and a pleasant, professional attitude.

Key Responsibilities

Handle customer inquiries via phone, email, and in person Maintain and update customer records and follow up on leads Coordinate with the sales and operations teams to ensure smooth order processing Provide product information and support to customers Resolve customer complaints and ensure customer satisfaction Build and maintain long-term relationships with customers Prepare basic reports related to customer interactions and follow-ups

Required Skills & Qualifications

English speaking is mandatory (spoken and written) Ability to speak Hindi and Tamil Strong communication and interpersonal skills Basic computer knowledge (MS Office, email, CRM tools preferred) Good organizational and follow-up skills Customer-oriented mindset with a positive attitude

Experience

Prior experience in customer service, customer relations, or a similar role is preferred

Location Preference

Candidates based in or near Aluva will be given preference
What We Offer

Salary: 15-25k Opportunity to grow with a reputed brand in the steel door industry Supportive work environment
Interested candidates can send their updated resume to saleena@affable.in or contact us on 9072771003

Job Type: Full-time

Work Location: In person