Job Description

We are looking for a

Customer Relations Specialist

who will be responsible for building and maintaining strong relationships with customers, ensuring their satisfaction, and addressing their needs efficiently. The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

Customer Engagement:

Act as the primary point of contact for customers, addressing inquiries and resolving issues.

Problem Resolution:

Handle customer complaints professionally, providing timely solutions and escalation when necessary.

Cross-functional Coordination:

Work closely with the sales, marketing, and support teams to ensure seamless customer experiences.

Data Management:

Maintain accurate customer records, interactions, and feedback in CRM systems.

Process Improvement:

Suggest and implement ways to enhance customer service efficiency and effectiveness.

Reporting:

Analyze customer feedback to generate reports and insights for business improvement.

Qualifications & Skills:

12th Pass or Graduation in any stream
Job Types: Full-time, Fresher

Language:

English (Preferred)
Location:

Kolkata, West Bengal (Preferred)
Work Location: In person