Job Description

Role: CRM Manager

Year Of Experience: 2-5 Year

Salary: Up to 30 CTC

Gender : Female Preferred

Immediate Joining / 10 Days Notice

Job Summary:

Responsible for managing customer relationships, maintaining client data, handling inquiries, and ensuring smooth communication between customers and the company to improve satisfaction and retention.

Key Responsibilities:

Maintain and update customer database in CRM software. Handle customer queries and complaints promptly. Coordinate with sales, production, and dispatch teams for order follow-up. Prepare and share regular customer reports and feedback. Support the sales team with lead follow-up and customer communication. Ensure timely communication regarding delivery, payments, and service issues. Build and maintain good relationships with key customers.

Key Skills:

Good communication and coordination skills. Basic knowledge of CRM software and MS Office. Customer service and follow-up ability. Data management and reporting skills.

Qualification:

Bachelor's degree in Business, Marketing, or related field. 2 -5 years of experience in CRM or customer service (manufacturing / Relevant).
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance * Provident Fund