Job Description

Job Summary:

We are looking for a

Customer Relationship Officer

to manage and enhance interactions with students kitchen. The CRO will handle queries, coordinate with delivery platforms, resolve complaints, and ensure a smooth and satisfying student experience. This role requires excellent communication, problem-solving skills, and the ability to work in a fast-paced food service environment.

Key Responsibilities:

Act as the first point of contact for customers through calls, chats ,emails & in person. Resolve Student complaints quickly and professionally, ensuring satisfaction. Coordinate with kitchen staff, dispatchers to ensure timely and accurate order fulfillment. Maintain records and update feedback logs for service improvement. Prepare daily/weekly reports on customer feedback, complaints, and resolutions. Suggest ideas to improve student satisfaction and retention.

Qualifications & Skills:

Graduate in Hospitality, Business Administration, or a related field (preferred). Experience in customer service, food delivery support, or hospitality sector (preferred in cloud kitchen/restaurant setup). Strong communication and interpersonal skills. Problem-solving and conflict-resolution abilities. Ability to multitask and perform under pressure. Basic computer and MS Office skills.

Work Environment:

Requires flexibility to work in shifts, weekends, and peak hours.
Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person