Develop and maintain strong relationships with existing and potential customers, including retailers, distributors, and direct clients.
Handle customer inquiries, feedback, and complaints promptly, ensuring high-quality service delivery.
Coordinate with internal teams ( production, logistics, and quality assurance) to fulfill customer needs.
Monitor customer satisfaction levels and recommend improvements to enhance the overall customer experience.
Maintain accurate customer records and update CRM systems regularly.
Assist in identifying opportunities for upselling and cross-selling food products.
Support the sales team in achieving monthly and annual revenue targets.
Conduct follow-ups after order deliveries to ensure customer satisfaction and resolve any issues.
Stay updated on market trends, competitors, and customer preferences in the food sector.
Participate in promotional activities, events, and customer engagement programs.
Qualifications & Skills
Bachelor's degree in Business Administration, Marketing, Food Technology, or a related field.
1-3 years of experience in customer service, sales, or relationship management (preferably in the food industry).
Strong interpersonal and communication skills.
Ability to manage multiple customer accounts with attention to detail.
Problem-solving mindset with a customer-centric approach.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Food provided
Work Location: In person
Speak with the employer
+91 8825809203
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