Job Description

Job Title:

Customer Relations Officer (CRO)

Location:

Salem

Contact: 96450 86664

:

We are looking for a dedicated and customer-focused Customer Relations Officer (CRO) to build strong relationships with students and parents while ensuring excellent service delivery. The CRO will handle inquiries, resolve issues, and ensure a smooth learning experience, playing a key role in improving student satisfaction and retention in our organization.

Key Responsibilities:

Act as the first point of contact for student and parent queries via phone, email, and in-person interactions. Provide accurate information about courses, schedules, policies, and services. Resolve complaints quickly and effectively while maintaining a positive experience. Coordinate with academic and operations teams to address student/customer concerns. Maintain detailed records of interactions in CRM systems. Proactively follow up with students/parents to ensure satisfaction and retention. Gather feedback and share insights with management for service improvements. Assist in organizing student support activities, orientations, and engagement programs.

Requirements:

Bachelor's degree in any discipline (Business, Communications, or related field preferred). 1-3 years of experience in customer relations, student support, or EdTech services. Excellent communication, listening, and problem-solving skills. Strong patience and empathy when handling customer/student issues. Proficiency in MS Office and CRM tools.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment
Work Location: In person