Job Description

As a Customer Care Officer, you will be responsible for handling customer inquiries, complaints, and feedback efficiently and courteously. Your role is crucial in maintaining customer satisfaction and ensuring a positive customer experience. You will interact with customers via phone, email, and chat, and provide solutions to their issues promptly.

Responsibilities

Respond to customer inquiries via phone, email, and chat. Resolve customer complaints in a timely and effective manner. Provide detailed information about products and services. Keep accurate records of customer interactions and transactions. Follow up with customers to ensure their issues are resolved. Collaborate with other departments to resolve complex issues. Provide feedback on common customer issues to help improve the company's offerings.
Qualifications

Proven experience in customer service or a similar role. Strong communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and practices. Empathy and the ability to handle challenging situations calmly.
Skills

Customer Relationship Management (CRM) software Effective communication Problem-solving Time management Conflict resolution Multitasking Active listening
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Leave encashment Paid sick time
Work Location: In person