Job Description

Job Title:

Customer Relationship Officer (CRO) - NBFC

Primary Objective:

To build and maintain strong customer relationships, ensure customer satisfaction, and promote the company's financial products and services to achieve business growth and retention.

Key Responsibilities:1. Customer Interaction & Relationship Management

Develop and maintain long-term relationships with existing and potential customers. Handle customer queries, complaints, and service requests efficiently and promptly. Conduct regular follow-ups to ensure customer satisfaction and loyalty. Act as the primary contact point between the company and customers.

2. Business Development

Identify and approach potential customers for loans, deposits, and other financial products. Achieve monthly and quarterly sales and collection targets. Cross-sell and up-sell financial products such as vehicle loans, personal loans, gold loans, etc. Generate leads through field visits, tele-calling, and referrals.

3. Loan Processing Support

Collect and verify necessary customer documents for loan processing. Coordinate with the credit and operations team to ensure timely disbursement. Follow up with customers for pending documentation and repayment schedules.

4. Collections & Recovery Support

Remind customers of payment due dates and ensure timely repayments. Coordinate with the collection team for overdue accounts. Maintain accurate records of interactions, follow-ups, and payments.

5. Market & Customer Insights

Understand customer needs, preferences, and market trends. Provide feedback to management for product improvement and service enhancement. Monitor competitors' activities and report key insights.

6. Reporting & Documentation

Maintain proper records of customer interactions, sales, and service activities. Prepare daily, weekly, and monthly reports on customer interactions and business performance. Ensure compliance with company policies, KYC norms, and regulatory requirements.

Skills & Qualifications:

Bachelor's degree in Business, Finance, or a related field. Strong communication and interpersonal skills. Good knowledge of NBFC products and services. Customer-focused attitude with problem-solving ability. Basic computer and documentation skills.
Job Type: Full-time

Pay: ₹15,578.00 - ₹18,598.00 per month

Work Location: In person