Job Description

Customer Relationship Officer

Working day: Monday to Saturday (9 am - 6 pm)/Second Saturday's off

Pay: Up to 17500/- 19000/- per month

:

Make Outbound calls to potential & existing customers.

Handle inbound calls & respond to customer inquiries.

Foster client engagement & product usage.

Customer concerns need to be handled & make sure to follow up on the same to resolve.

Fostering healthy client relationships.

Upsell & cross-sell.

Retention & churn reduction.

Conduct demo sessions for clients.

Requirements:

?Graduate with excellent and pleasing communication skills both verbal & written.

?Interpersonal skills.

?Ability to manage work assignments responsibly and efficiently.

?Capability to handle sales & service pressure while maintaining professionalism.

?She/He should be a conflict resolver & decision-maker.

?A Growth mindset, open to learning and development

?Good listening skills and the ability to engage with clients effectively.

Negotiation Skills

Language Preference: - English, Malayalam & Tamil

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid time off
Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Preferred)
Experience:

Customer support: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person