Customer Relationship Officer

Multiple locations





Department
NORTH BUSINESS

Job posted on
May 03, 2024

Employment type
Permanent



Business/ Financials
Meet the set targets on GL in terms of open market acquisition and repeat GL loans
Convert GL customers, family member and referrals for Family Banking in terms of opening Savings Accounts and maintaining minimum balance
Actively source term deposits (FD and RD) from Family members of GL customers
Offer suitable Insurance products to customer and family members to provide adequate insurance coverage
Identify GL customers who can be potentially given Individual loans either unsecured / secured
Service Unsecured IL requirements of the customer
Refer quality leads of Secured loans to respective loan officers
Share customer insights/product related feedback with the ACRM


Customer
Ensure customers and Family members are educated about entire bouquet of banking products (Loans \xe2\x80\x93 GL,IL, Secured, Deposits & Insurance) offered by Ujjivan
Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services
Ensure timely insurance claim settlement for his/her customers
Resolve customer queries/ pertaining to GL, IL & Family Banking within specified timelines


Internal Process
Identify and conduct surveys of new working areas for group formation and conducts projection meeting for GL and Family Banking
Group Loans: Fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms followed by a Compulsory Group Training (CGTs)
Individual loans: Analyze existing customer profile and repayment capacity, fill customer profile forms, Loan Application form with accuracy and collects supporting documents for account opening in strict adherence to KYC norms
Coordinate with customers in the disbursement process
Conduct Center Meeting as per schedule without fail and ensure timely repayments, collection of deposits for savings accounts / fixed deposit, updates all transactions on True-Cell, an interface to track monetary transactions
Open savings accounts for Customer and their Family members in Ujjivan
Help to conduct the CSR activities and motivates customers to participate in the Financial Literacy Program
Give the detailed field reports to ACRM and discuss field related issues


Learning & Innovation
Maintain up to date knowledge of GL,IL and Family Banking products and services as well as a working knowledge of other products offered in the branch
Ensure adherence to training man-days/ mandatory training programs for self
Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines