Job Description

We seek a customer-obsessed

Customer Success Associate

to join our team! As a key member of our customer-facing team, you'll build strong relationships with customers, understand their needs, and provide tailored solutions to drive satisfaction and growth.

Responsibilities:

Manage customer interactions via phone, email, and chat Resolve customer complaints and concerns in a timely manner Initiate customer refund follow-up for cancelled or returned orders Conduct confirmation calls with customers for Cash on Delivery (COD) orders to ensure smooth delivery and address any concerns Identify opportunities to upsell/cross-sell products/services Collaborate with internal teams to deliver exceptional customer experiences Analyze customer feedback to identify trends and areas for improvement

Requirements:

2-4 years of experience in customer service or related field Excellent communication and problem-solving skills Customer-centric mindset with a passion for delivering great experiences Ability to work in a fast-paced environment and adapt to changing priorities

Nice to Haves:

Experience with CRM software Knowledge of customer success principles and practices

What We Offer:

Competitive salary and benefits Opportunities for growth and development Dynamic work environment with a focus on innovation and customer satisfaction
Job Type: Full-time

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

Flexible schedule Paid sick time Paid time off Provident Fund
Work Location: In person