passionate about engaging with customers buying our premium flats & apartments and guiding them through the purchase journey to post-possession delight. You'll play a pivotal role in nurturing relationships, addressing queries, and ensuring customers experience the best of Dream Home Developers' residential offerings.
Key Responsibilities:
1.
Customer Engagement for Flats/Apartments:
Foster strong relationships with buyers of our premium apartments/flats, focusing on project merits.
2.
Product Knowledge:
Have in-depth understanding of apartment specifications and features like Individual Floor Apartments, private terraces, EV etc.
3.
Lead Handling & Site Visits:
Proactively speak with customers inquiring about flats/apartments; coordinate and arrange
site visits
for interested clients.
4.
Follow-up & Deal Closure:
Follow up diligently with clients post-inquiry/site visit; work towards
closing deals
for flats/apartments, ensuring customer satisfaction.
5.
Customer Service Excellence:
Address customer concerns about apartments--be it specifications, payment plans, possession timelines, amenities, etc.
6.
Handover & Post-Possession:
Ensure smooth handover of apartments; manage post-sale customer interactions for flats.
7.
Feedback & Improvement:
Gather feedback on our apartment products to enhance offerings and customer delight.
8.
Promote Key USP:
Highlight unique selling points of Dream Nest flats, like individual floor apartments for privacy, connectivity, and lifestyle amenities.
9.
Collaboration:
Work with sales, marketing, legal, and project teams for a seamless customer experience for apartment buyers.
Required Skills & Qualifications:
1.
Education:
Any Bachelor's degree
2.
Experience:
Minimum 5 years experience in customer-facing roles, preferably in real estate selling flats/apartments.
3.
Communication Skills:
Excellent communication in English and Tamil.
4.
Real Estate Awareness:
Good understanding of the apartment buying process and customer expectations in residential real estate.
5.
Customer Focus:
Strong orientation to delight customers buying premium flats/apartments.
6.
Problem-Solving:
Address customer queries effectively on aspects like apartment specifications, payments, and possession.
7.
Digital Comfort:
Proficiency in CRM tools relevant for tracking apartment sales and customer interactions.
8.
Persuasion & Follow-up Skills:
Ability to effectively follow up with prospects and drive deal closure.
Desired Attributes:
- Passion for selling premium
flats/apartments
and ensuring customer satisfaction.
- Proactive in resolving customer concerns on Dream Nest like projects.
- Strong empathy handling customer aspirations for dream homes.
- Adaptable to trends in the residential real estate market, focusing on apartments.
- Comfortable in
converting inquiries to sales
with good follow-up skills.
What We Offer:
- Competitive salary & benefits in line with the real estate industry for flats/apartment sales & service.
- Growth opportunities in Dream Home Developers focusing on premium residential projects.
How to Apply:
Interested candidates fitting the profile are invited to submit a resume and + cover letter to
srm.mtem@gmail.com
or
WhatsApp
9042492278
Subject Line:
Application for Customer Relationship Officer (CRO) - [Your Name]
We look forward to a motivated Customer Relationship Officer joining us to enhance experiences for buyers of our premium
flats & apartments!
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Experience:
Customer Relationship Officer: 5 years (Required)
Work Location: In person
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