Job Description

Interact with walk-in and inbound customers to understand and resolve queries, issues, or service requests. Promote and cross-sell company products/services based on customer needs. Maintain high levels of customer satisfaction through effective communication and follow-ups. Handle customer complaints and provide appropriate solutions in a timely manner. Handle customer complaints and provide appropriate solutions in a timely manner. Document customer interactions and update relevant databases (CRM tools). Meet daily/weekly/monthly targets related to customer engagement and satisfaction. Ensure adherence to company policies, processes, and service quality standards.
Job Types: Full-time, Permanent

Pay: Up to ?20,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person

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