Job Description

Job Title: Customer Relationship Manager Location: Bangalore Experience: 1+ Years Education: Any Graduate Employment Type: Full-time COMPANY INTRODUCTION iServeU is a modern banking infrastructure provider in APAC region, empowering financial enterprises with embedded fintech solutions for their customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products. iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities. o We process around 2500 transactions per second by levering distributed & auto scale technology like K8. o Our core platform combines of 1200+ micro services. o Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate. o Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad. o Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents. Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation. For more details visit: www.iserveu.in : We are looking for a proactive and customer-focused Customer Relationship Manager to join our team in Bangalore. The ideal candidate will serve as the primary point of contact for our partner banks, ensuring smooth communication and resolution of any issues or concerns they may face. Key Responsibilities: Act as a liaison between the company and partner banks. Address and resolve queries, issues, or concerns raised by bank representatives promptly and effectively. Build and maintain strong, long-term relationships with key stakeholders. Maintain accurate documentation and reports of customer interactions. Coordinate with internal teams to ensure timely resolution of issues. Escalate unresolved issues to the appropriate departments as necessary. Share feedback and suggest improvements to internal processes based on client inputs. Requirements Essential Skills: Excellent communication skills in English, Hindi and Kannada (both verbal and written). Working knowledge of Microsoft Excel (basic data entry, filters, formatting, etc.). Strong interpersonal and relationship-building skills. Problem-solving attitude and the ability to remain calm under pressure. Willingness to learn and adapt in a fast-paced environment. Preferred Profile: Minimum 1 year of experience in a customer-facing or relationship management role. Previous experience in banking, fintech, or customer support is a plus. If you are enthusiastic about building meaningful relationships and want to be part of a growing team, we'd love to hear from you!