Job Description

Job Title:

Customer Relationship Manager - Dry Fruits Wholesale

Experience Required:

Minimum

6 years

in managing

B2B clients

, vendor relationships, or customer service roles

Preferred experience in FMCG, trading, or dry fruits

sector

Work Type:

Full-time

Monday to Saturday

,

10:00 AM - 7:00 PM

Key Responsibilities:

Manage relationships with wholesale vendors and B2B clients. Take orders, share invoices, and coordinate with the accounts team for billing, including

e-way bills and tax documents

. Coordinate with the operations team for timely dispatch, inventory status, and order execution. Support in logistics management and track shipments as required. Assist in general

office administration

and back-end coordination tasks whenever needed. Maintain and regularly update

vendor and client databases

. Communicate clearly and professionally with vendors via calls, emails, and messages. Coordinate with the sales team to align vendor-related requirements and follow-ups. Ensure customer satisfaction by solving queries and ensuring smooth order-to-delivery processes. Prepare and maintain records, follow-ups, and reports using

Excel and CRM tools

.

Key Requirements:

Strong written and verbal communication skills in

English and Hindi

. Proficiency in

MS Excel

and CRM tools. Ability to coordinate with multiple departments (Sales, Accounts, Operations) efficiently. Experience in handling vendor and client escalations with professionalism. Highly organized, with the ability to manage large volumes of data and daily coordination. Prior experience managing B2B clients in FMCG, dry fruits, or similar sectors preferred. Willingness to take ownership and ensure tasks are completed accurately and on time. Ability to work in a fast-paced, multi-tasking environment with discipline and attention to detail.
Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement
Education:

Master's (Preferred)
Experience:

Microsoft Excel: 5 years (Preferred) Vendor management: 5 years (Required) Customer relationship management: 5 years (Preferred)
Work Location: In person