Job Description

The Customer Relationship Manager will be responsible for delivering exceptional service to walk-in customers, managing gold purchase transactions, and supporting marketing initiatives to enhance the visibility and growth of the branch's products and services.

Key Responsibilities:

Customer Service & Gold Handling:

Greet and assist walk-in customers with professionalism and warmth. Evaluate and purchase old gold from customers, ensuring accurate purity assessment and transparent transactions.

Marketing & Promotional Activities:

Execute branch-level marketing initiatives, including creative strategies such as umbrella marketing. Participate in occasional travel for marketing events and promotional campaigns to increase brand reach.

Product Knowledge & Sales:

Promote and sell a diverse range of gold and silver products, including:

Gold:

Coins, jewelry, biscuits

Silver:

Coins, jewelry, biscuits Support digital wallet and corporate gifting solutions to enhance customer engagement.

Additional Responsibilities:

Represent the brand with confidence, professionalism, and a customer-first approach. Stay proactive in learning new processes, products, and market trends.

Required Skills & Qualifications:

Language Proficiency:

Fluency in Tamil for effective and personalized customer communication.

Personality:

Confident, presentable, and customer-oriented with strong interpersonal skills.

Flexibility:

Willingness to travel for marketing and promotional assignments as required.

Learning Mindset:

Open to continuous learning and professional development.

Job Type:

Full-time, Permanent

Job Type: Full-time

Pay: From ?20,000.00 per month

Benefits:

Provident Fund
Work Location: In person