Job Description

We are looking for a proactive and customer-focused

Customer Relationship Manager (CRM)

to join our real estate team. The CRM will be responsible for building long-term client relationships, addressing client needs, ensuring seamless property transactions, and enhancing customer satisfaction throughout the sales cycle.

Key Responsibilities

Develop and maintain strong relationships with existing and potential clients to ensure trust, loyalty, and repeat business. Act as the primary point of contact for clients, addressing inquiries, concerns, and service requests in a timely manner. Coordinate between sales, operations, and post-sales teams to ensure smooth property handovers and documentation. Organize regular client meetings, property visits, and follow-ups to strengthen engagement. Monitor customer satisfaction and implement strategies to enhance the client experience. Maintain accurate client records, interactions, and follow-up activities using CRM software. Handle escalations professionally and provide solutions to ensure client retention. Collaborate with marketing and sales teams to design customer engagement campaigns and events. Generate reports on client interactions, feedback, and retention metrics for management.
Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month