Sun Shaper Energy is a fast-growing solar EPC (Engineering, Procurement & Construction) and service provider committed to delivering sustainable and reliable solar energy solutions. We specialize in end-to-end solar projects for residential, commercial, and industrial clients.
Position: Customer Delight Manager
Key Responsibilities:
Serve as the primary point of contact for all customer service interactions
Ensure a smooth and satisfying customer experience across all stages of project execution
Handle customer queries, complaints, and feedback with a solution-oriented approach
Coordinate with internal teams (sales, technical, service) to resolve customer issues efficiently
Monitor and improve customer satisfaction and retention metrics
Proactively follow up with clients post-installation to ensure continued satisfaction
Maintain detailed records of customer interactions, feedback, and resolutions
Contribute to the development of service improvement plans based on customer insights
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field
2+ years of experience in customer service or client relationship management (experience in solar/energy industry is a plus)
Strong communication and interpersonal skills
Ability to handle pressure and manage conflict professionally
Detail-oriented, proactive, and customer-focused
Tech-savvy with working knowledge of CRM tools and MS Office
Why Join Us?
Work with a passionate and experienced team
Be part of the renewable energy revolution
Opportunities for growth and leadership
A culture that values innovation and customer success
Job Types: Full-time, Permanent, Fresher
Pay: ?10,000.00 - ?15,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Schedule:
Day shift
Application Question(s):
What is you notice period in days?
What is your current salary?
Work Location: In person
Speak with the employer
+91 8827886882
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