Job Description

Hiring: Customer Relationship Manager / Executive - CRM (Post Sales) - Female Only

Industry:

Luxury Home Decor & Interior Design

Company:

Celes'tile (World of Stones)

Work Location:

Shamshabad (New Office Premises - Transition Phase)

Interview Location:

Srinagar Colony, Yusufguda, Hyderabad - 500073

Position:

Customer Relationship Manager / Executive -

CRM (Post Sales)

Experience:

1-5 years

(Experience in luxury home decor/interior design/customer handling is an advantage but not mandatory)

Education:

MBA, BBA, or any Graduation

Languages:

English, Hindi, Telugu (Preferred)

Immediate Joiner:

Advantage

Profile Requirement:

Soft-spoken, pleasing personality, customer-focused.

Key Responsibilities - CRM (Post Sales)1. Customer Handling & Support

Act as the primary point of contact for customers after the sale. Maintain consistent communication to ensure smooth post-sales service. Provide updates on order processing, dispatch, delivery, and installation timelines. Handle customer queries and ensure prompt resolutions.

2. Order Coordination

Coordinate with logistics, warehouse, and operations teams for accurate and timely delivery. Ensure all documentation, billing, and order confirmations are complete and error-free. Monitor the entire order lifecycle from showroom to installation.

3. Installation & Service Coordination

Schedule installation appointments with installers and service partners. Follow up to ensure installation quality meets company standards. Address installation or service issues by coordinating with internal teams.

4. Customer Follow-Up & Relationship Management

Conduct post-installation follow-ups to ensure customer satisfaction. Maintain long-term relations to drive repeat purchases and referrals. Inform customers about new products, collections, promotions, and events.

5. Complaints & Issue Resolution

Log customer complaints systematically and track them until closure. Work with technical and service teams for quick resolutions. Maintain TAT (Turn Around Time) for all customer issues.

6. Documentation & Reporting

Maintain structured records of customer interactions, orders, complaints, and service notes. Prepare daily/weekly MIS reports for management review. Update CRM software with customer updates and service actions.

7. Showroom Support (If Required)

Assist walk-in customers during peak hours. Maintain showroom standards and support front-end operations when needed.

8. Brand Representation

Represent Celes'tile in a polished, professional manner aligned with luxury brand values. Ensure every customer receives a premium post-sales experience.

Why Join Us?

Work with a leading

Luxury Home Decor

& Interior Styling brand Strong growth path into Senior CRM, Customer Success, or Operations roles Training, professional development & leadership exposure Premium work environment with elite clientele

To Apply

Email:

hr@celestile.com

WhatsApp:

8008003232

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Ability to commute/relocate:

Shamshabad, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Master's (Preferred)
Experience:

Client relations: 3 years (Required) Inside sales: 2 years (Required)
Language:

Hindi (Required) English (Required)
Location:

Shamshabad, Hyderabad, Telangana (Required)
Willingness to travel:

25% (Preferred)
Work Location: In person