Job Description

:

Ramani Volkswagen is looking for a Customer Relationship Manager to build strong customer relationships, ensure high customer satisfaction, and manage customer engagement activities in line with Volkswagen standards.

Responsibilities:

Manage end-to-end customer relationship and engagement activities Handle customer feedback, complaints, and escalations professionally Ensure timely resolution of customer issues in coordination with internal teams Monitor customer satisfaction scores and take improvement actions Conduct follow-up calls after sales and service visits Maintain accurate customer data and CRM records Implement customer retention and loyalty initiatives Prepare customer feedback and performance reports for management Ensure compliance with Volkswagen customer experience standards

Eligibility:

Graduate / MBA preferred Experience in customer relationship management, preferably in automobile industry Strong communication and interpersonal skills Good problem-solving and conflict-resolution abilities Proficiency in CRM tools and MS Office

Benefits:

Competitive salary based on experience Career growth opportunities Professional and supportive work environment
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Life insurance Paid sick time Provident Fund
Work Location: In person